Staines: 01784 419922
Gatwick: 01293 774442
Cambridge: 01784 419946
Birmingham:0844 800 6527
Manchester:01565 213113
Leeds: 01924 233760

Customer Satisfaction

Working Together

Our continued success depends on listening to your feedback and maintaining the highest levels of quality.

By utilising customer surveys and providing an open and transparent customer satisfaction forum we hope to give you the maximum opportunity to have your say.

It is this feedback that gives us an opportunity to evaluate, prioritise and make changes that are most important to you.

Please join in and have your say today.
   

Striving for Excellence –Ten Out Of Ten

The Autodesk Customer Satisfaction Program (CSAT) provides us with an opportunity to understand what you think about all aspects of working with us.

If you have recently activated an Autodesk product, or if your subscription renewal is due, then you may be invited to complete an online survey. These surveys are sent quarterly during the middle month of each Autodesk fiscal quarter.

Please add autodesk_partners@ecem1.com to your “known senders” list so you do not miss the opportunity.

To view a copy of the survey, click here. You will have the opportunity to opt out if you wish to be excluded from the survey.

The targets we are required to achieve are very demanding and scores under 9 out of 10 are discounted as average so please can we ask that if you are happy with the level of service you receive that you score us 10.

In appreciation of completing this survey, all participants will be entered in a draw for an IPad Mini. The draw is done once per quarter based on current quarter's survey respondents.*

It is true that sometimes we will not be getting it quite right. If the level of service you are receiving is not satisfactory then please contact our Client Services Director, Claire Bass, to discuss how this can be resolved. Email Claire at claire.bass@cadline.co.uk or call her on 01784 419936.

*Terms and conditions apply and the winner of the iPad Mini 8GB will be selected at random from Cadline Customers that have completed the Autodesk Customer Satisfaction survey only.

Search our web site