Support 360 offers comprehensive software support, system support and installation services.

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Software Support

Support 360 allows you to log unlimited support calls via phone, email or online. There are no hidden catches, no credits, just one team of experts available when you need them. Choose from Core Design support to ensure the effective deployment of your software or choose Advanced Design support to include all of those “how do I?” questions. Add Advanced Platform & Cloud support to include specialist expertise for data management and collaboration platforms.

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System Support

We have designed our systems support to be as flexible as you need it to be.

We recognise that no two customers need the same level of support for their hardware, operating system or software installation. We have designed our systems support to be as flexible as you need it to be. From a single telephone call for advice on a configuration to the creation of a virtual IT environment, we are here to help you.

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Installation Support

Our experienced engineers can minimise the normal downtime associated with adopting new software through our planning and installation services. Avoid the problems of misconfigured applications, missing content and poorly performing workstations by allowing us to install and configure your software. We can help eliminate the risk of non-compliancy, missing features and inefficient or problematic licensing.

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Support 360

Support 360 allows you to get on with your day job whilst leaving the pain of undiagnosed problems and questions to us. Get ahead of the game and have product specialists on hand to prevent endless project delays whilst you try to solve your own problems. Calls are unlimited and can be logged through our customer services team by phone or email or via the Support Zone in Cadline Community, which will give you access to our vast Knowledgebase whilst you wait for your call back. You are guaranteed a call back within 4 hours and nearly 70% of calls are successfully resolved within that time.

“Our support team have both the necessary product and industry expertise to support your business.”

We are passionate about seeking answers and solving problems and will be the best possible addition to your virtual team. You can choose from two different packages, Core and Advanced Support, based on your level of requirement and also add in Platform and Cloud modules for when you invest in Data Management, Fusion Lifecycle or BIM 360. Our support is designed to be flexible and our service transparent.

We also offer a range of installation services to help reduce the downtime in implementing new software and ensure you maximise the features available. Our systems support can be as flexible as you require from individual calls through to a virtual IT department. We are proud to have been chosen by over 1150 companies to provide support to their design teams and are committed to providing support excellence every step of the way.

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Providing support when it matters

here are some of our many happy customers

  • Cadline is very responsive to not only technical calls but requests of any nature

    We have worked with Cadline for many years using a variety of services to assist our architectural and civil engineering divisions.

    Training is always of a very high standard and user feedback has been excellent. Cadline is very responsive to not only technical calls but requests of any nature and we look forward to maintaining our relationship with them for many years to come.”

    Darren Pickford Regional IT Manager

  • Cadline provides our sales team with installation training and support services with competence and a smile

    We need a local company that can provide product advice and sales along with installation, training and support services to the LES design team as it grows and utilises more sophisticated Autodesk products, Cadline provides just that, with competence and a smile.”

    Steve Taylor Deputy Director Engineering

  • Overall level of service to date has been excellent

    Cadline provides technical support and training to the council and both have been of a very high quality. Training courses are very well run by excellent trainers and support requests are responded to quickly and efficiently resulting in effective solutions. The overall level of service to date has been excellent.”

    Andrew Coombes Programme Delivery Manager

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